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Interpersonal Skills for Career Advancement

by Sara Smith A client of mine wanted to make a career advancement. We sat down together and discussed her options. Wanting to merge her interests in medicine and technology, she considered going back...

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Top 5 Benefits Of Using A Resume Builder

In this highly competitive world, creating a flawless resume that will make you stand out from the rest is essential. However, writing the resume all by yourself can be very intimidating, not to...

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The Importance of Effective Communication

by Barb Stennes No matter how brilliant and invaluable your idea, it is worthless unless you can share it with others. For this reason, effective communication is crucial at every level of an...

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5 Steps for Dealing With Conflict Dread

by Patricia M. Porter Let’s be honest, you dread conflict, don’t you? If you do, you’re like most people. In fact, very few people relish the idea of facing a conflict. Fortunately, there are steps you...

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Communication Skills: 5 Reasons to Tell the Hard Truth to Underperformers

by Dianna Booher Allowing underperformers to remain on the payroll is a form of dishonesty that harms the entire organization. Yet managers claim giving underperformers negative feedback either to help...

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Target Your Team with Words That Work

by Sarah Hathorn, AICI CIP, CPBS I recently had a conversation with a construction engineer about how knowledge of physics enables people to move massive, heavy objects while exerting very little...

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Emotional Intelligence and Communication Styles

by Evelyn Gawlowska Although understanding emotional intelligence is one of the keys to having balance in both business and private life, this personal development term can be hard to define. But, in...

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Presentation Skills: 8 Great Tips for an Elevator Speech

by Dianna Booher An effective elevator speech either confirms or destroys your image as an executive — not to mention affecting your results. It should be brief (15-30 seconds), pithy, quotable,...

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Four Ideas to Avoid Overreacting to a Teammate

by Richard M. Highsmith, MS For ten years I worked with a manager (I will call him Dallas) who had one tool in his professional toolbox – a hammer. Every problem Dallas ever encountered was a ...

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5 Ways in Dealing With a Difficult Coworker

by Leonard Joseph Parker An organization must work together. That is why there are many people in the company because each person is interconnected and designed to work together to achieve the...

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The Six Rules of Effective Communication

by Barb Stennes Effective communication is vital if you wish people to understand your viewpoint. It becomes even more crucial in professional settings, as fierce competition means that customers must...

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Four Tips For Ending a Stand-Off

by Vivian A. Scott I don’t know about you, but I don’t know anyone who hasn’t experienced a stand-off that’s gone on a little too long. What starts out as a brief cooling off period turns ...

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Better Communication Equals More Effective Leadership

by Chris Hammer, Ph.D. When I started coaching some time back, I made it my mission to absorb as much information as I could about leadership (specifically in the areas of interpersonal effectiveness...

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Don’t Speak Without a Good Story: Your Story Matters

by Mark C. Thompson Even in the midst of our fast-paced, ever-changing digital world, one of the great fundamentals of society remains central: storytelling. For example, it plays a major role in the...

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Communication Skills: 6 Tips to Take Your Communication from Good to Great

by Dianna Booher What makes people label some public figures (Ronald Reagan, Bill Clinton, Martin Luther King, Nelson Mandela) “great communicators” and others merely good? Why do some professionals...

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Climbing the Confidence Ladder: From Wannabe to the One Who People Want to Be

by Dave Scott Let’s face it. Self-confidence plays a huge role in the office. Whether or not they really are, those confident colleagues of yours seem to always have the world going their way. And...

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No More Whiners in the Workplace

by Leila Bulling Towne Does this sound familiar? “Why is it so hard to get a promotion?” and “How come I never get the recognition I deserve?” Ahh, workplace whining! One of my common responses is,...

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How to Manage Perceptions So They Work For You Not Against You

Anne Warfield Sixty seconds is not a long time. Yet that is all it takes for a customer to gain a quick perception of your store and of you. This perception then becomes a reality to ...

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Executive Communication Skills: Know What to Do With Your 15 Minutes of Fame

by Dianna Booher Sooner or later, you’re going to get caught in the spotlight: You excel on a big project, and you’re invited to claim your accolades in front of a group. You lead a team ...

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Four Steps to Resolve Conflict

Richard M. Highsmith, MS Human disagreement remains inevitable. When conflict is not addressed, each side becomes defensive, and a person who is defensive will rarely see the logic of the other’s...

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The 5 Steps to Any Successful Conversation

William D. Hannam Have you ever wondered why your thoughts and ideas never seem to make it to the ears of your target? Whether they are your friends, parents or even co-workers it often seems easier ...

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Tips for Becoming an Effective Global Networker

by Deborah Swallow If you are the one who can impress any room, make friends with any client and persuade any naysayer, then this article might not be for you. For others, let’s face it: networking ...

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7 Proven Steps to Effectively Resolve Conflict

by Linda Cattelan Is there someone in your office or workplace you just can’t seem to get along with? Do you lock heads with the same person in every meeting? Is there someone in your office ...

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How to Criticize Bosses, Colleagues, and Subordinates

by Barbara Brown, PhD Regardless of your position, there will be times when you want to ask someone to change how they act or behave. While many factors might affect what you say and how you ...

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Turning a Negative Person Around

by Anne Warfield There he is in the back row, with his arms crossed and a tough look on his face. Pretty soon he is picking a fight with you in the front of the room. ...

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The New Realities of Leadership Communication

by Tangela Davis The new realities of leadership communication can be viewed from the context that we are moving to an era of organizational conversation. This reality has come about as a result of...

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How Storytelling Improves Team Building

by Richard M. Highsmith, MS When I first graduated from college, I was hired full-time at a children’s home. I had been working there part-time as a relief childcare worker. With my degree I was...

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Go From Shy Introvert to Networking Superstar

by Sarah Hathorn, AICI CIP, CPBS Networking is vital in today’s business world, but some of us (myself included, believe it or not!) are introverts at heart and working the room or stepping to the...

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Executive Communication: 6 Strategies for Communicating As a Leader

by Dianna Booher The essence of leadership is communication. Although Creating Personal Presence: Look, Talk, Think, and Act Like a Leader covers four “part” to developing and strengthening the...

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Three Power Steps for Responding to Criticism

by John Eric Jacobsen In my entire career I have never met anyone who enjoyed being criticized. Have you? Do you enjoy being criticized? Worse; have you ever been criticized by a blatant imbecile who...

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Seven Common Workplace Communication Obstacles and How to Overcome Them

by Jessica Champion The Importance of Effective Communication in the Workplace It doesn’t matter whether you rely primarily on interpersonal communication, email, written copy, or some other form of...

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In Love With Yourself: Dealing With Narcissistic Personalities at Work

by Mary Louise Vannatta Love is an interesting business subject. I’ve written about loving your job, being in love with a co-worker or working with a spouse you love. But what if you are working with ...

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Five Reasons Why We Are Not Listening

by Geok Chwee Ong When is the last time you spoke to someone and felt genuinely understood and listened to? A long time back? You are not alone. There are five key reasons why we are ...

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Five Quick Tips to Improve Your Communication Skills At Work

by Dr. Vivian W. Lee Many people have read the book, How to Win Friends and Influence People. However, not many know how to apply the secrets in real life. Perhaps the secret of all secrets ...

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Take a Walk for a Difficult Talk

by Dianna Booher Walking loosens the tongue. Think back to your childhood. Do you remember any long walks with grandparents, aunts, or uncles when you bonded as you bounded through the neighborhood or...

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That’s Awkward

by Mark K Johnson A friend of mine shared a conflict she was having with a co-worker recently and she asked for my advice. It was a pretty cut and dry situation, it appeared that the ...

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Workplace Communication: How to Avoid Screwing It Up

by Eileen McDargh Human language separates us from the rest of the animal kingdom. But too often, we respond to the wag of a dog’s tail instead of the message given by the CEO. There is ...

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Communicate to Win – 3 Steps to Help You Get the Results You Want

by Monique Russell “I shouldn’t have said that.” “I should have said this instead.” “Maybe that email was too strong.” “Maybe that email wasn’t strong enough.” “Was it clear?” How many times have you...

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Respect in Business: An Essential for Intercultural Communication

by Leah Taylor Every business, just like every individual, has a place that they cherish and care for. These places are our hallowed ground, the place we expect others to respect, sometimes referred to...

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Is Anyone Hearing the Sound of Your Voice?

by Brenda C. Smith Have you been asked to repeat yourself, to speak up, or to be talked over at meetings? The sound of your voice can be enhanced so your listeners are not only ...

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Three Tips to Improve Communications

by Susan Leigh We may think that communicating is easy. After all, we’re constantly keeping in touch with each other through speech, text, online. But in order to communicate well, we need to take many...

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Speaking the Truth in Humour

by Steve Wickham My father-in-law has a spiritual gift that involves speaking the truth in humour. He’s been such a good exponent of it over the years that it’s proven instructive. One thing I’ve heard...

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Four Suggestions for Better Body Language

by Laurie Wilhelm Body language tends to be one of those ‘things’ that just ‘happen.’ You are who you are and all that. Yes, while this is true, sometimes your body language unintentionally...

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How Are You Listening?

by Sheryl Melanson We all do it. When someone is speaking to us, part of our attention is diverted to our agenda – what we may have been thinking about before, what we could be doing ...

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Storytelling Training Helps in Removing Communication Barriers

by Tim Donnelly Are you passionate about storytelling? Do you want to inform, command, motivate, and integrate people through storytelling? Opt for storytelling training and get the knowledge of the...

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Criticism Closes Our Hearts

by Jude Fay I have a big inner critic. I’ve also received a lot of criticism in my life. So I know at first-hand what criticism can do. I know the impact that criticism has, in ...

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Is Your Place of Work a Place of Harmony?

by Marlene Caroselli Professionalism” is a word open to many interpretations. Typically, it is associated with the expertise and behavior needed to fulfill the demands of a particular job. But...

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How to Say No: Tips and Tools

by Judy Ringer Assertiveness has never been my strong point. Maybe that's why I watch people who are really good at it, read books and take courses on it, and practice whenever I can. The impetus ...

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Why We Justify and Dispute

by David Samuel Some people often dispute anything that appears even slightly as a criticism or negative comment towards them. They justify and argue that it is not true, or they have excuses why this ...

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Be a Wise Communicator

by Linda Hancock 1. Deal with issues as they occur so that they don’t pile up and form resentments. 2. Agree that you will use the sports time-out signal when you need a break just to cool ...

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